Send Canned E-mail Responses

If you work in the support field, you're well aware of clients asking the same question over and over again. You could kindly ask them to see your FAQ or send them an block of text you copy and pasted from somewhere else. It gets the job done, right?

Wrong. You might have answered the clients question, but the e-mail wasn't as personal and you had to spend the extra time switching between applications. That might be okay if you have a few e-mails to respond to... but what if there are many more.

Ditto can simplify your life by reducing the keystrokes typed and even positioning the cursor within your text to personalize your message further.